- #ZCLOUD TROUBLESHOOTING UPDATE#
- #ZCLOUD TROUBLESHOOTING PROFESSIONAL#
Provide data to the customer owned audit team and make sure non-compliance on the process.Be part of all internal and external audit calls and assist technical team and provide required data.Support all Audits and ensure all deviations are responded with timeline and audt is successful.Identify RISK & ISSUES – Plan to mitigate those.Tracking mainframe product end of life / support and document ensure all are with support coverage.Periodic patching ensure no NCI are overdue.Periodic health check & remediation, ensure no NCI are overdue.Part of the Monthly stakeholders meet ensure all client concerns are addressed.
#ZCLOUD TROUBLESHOOTING UPDATE#
Drive internal and external tower calls on weekly basis and provide update on on-going issues and status on action items. Be part of the weekly change call and ensure all changes are approved before execution. Drive weekly meetings with onsite and offshore team to fill the technical gaps. Handling Daily stand-up meeting with SQUADS, ensure health of the environment and review last 24 hours workload, IPC status. Coordinate with vendors, customers, and other technical teams to identify the scope and involvement of each team in the DR. Conduct periodic calls with Customer to identify the scope of Mainframe, iSeries, and Distributed involvement during the DR. Coordinate and take complete responsibility of planning and execution of the Mainframe annual DR. Ensure all our delivery commitments are met month on month, ensure. Maintain agreed Service Level commitments are met month on month without any deviations. Involved in Training, Recruitment and Assessments for the mainframe Shared services. Work with technical teams and make sure the action items and problem tickets are updated frequently until closure. Send daily status report to client and Kyndryl stakeholders as per specified format. Part of the weekly oncall as per the schedule. Periodic status updates are sent to Kyndryl and Client stakeholders Drive and own Swat calls (all major INC’s P1 & P2), engage required mainframe resources, vendors and ensure issue is resolved. Part of CAB calls and explain the impact and criticality of the change. Ensure RCAs are submitted to client as per agreed timeline. Support all mainframe Project / refresh / Upgrades. Front end customer, responsible for all the updates and provide to the customer. As a Squad leader, expected to manage Database (Db2, IMS), Operations and AS400 support teams have Daily stand-up calls with team. Service Availability Manager, responsible for managing Mainframe SQUAD and supporting Mainframe Infrastructure for Kyndryl’ s external client. Requirement Minimum of 12 years’ experience supporting Mainframe Environment. 
Requirement: Role demands to support from Northern Trust ODC at Kyndryl Office, working CST hours. Role: Mainframe Squad Lead / Service Availability Manager. #ZCLOUD TROUBLESHOOTING PROFESSIONAL#
Site Reliability Engineering Professional – PlatformNorthern Trust / Technical Support Professional – Mainframe SME When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.įor further information on privacy, please visit Your Role And Responsibilities If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. Our people are actively discovering, co-creating, and strengthening. Kyndryl is at the heart of progress - dedicated to helping companies and people grow strong. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. This Job Listing is about Kyndryl India in Greater Kolkata Area
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